My $2,500 Mistake: Lessons in Loss

My $2,500 Mistake: Lessons in Loss

Every nut the squirrel hoards is another it’s afraid to lose.
Marty Rubin

 Imagine you got a letter from your bank indicating they had accidentally overcharged you and had included a check for $1,000. How would you feel? What would you do with the money? How long would this elated feeling last? Now imagine the letter actually said that the error made caused the bank to undercharge you, and now you have to pay a bill for $1,000. Again, how do you feel? What could you have done with the money? How long will this feeling of loss linger?

Loss Aversion

Research in psychology indicates that the feeling from unexpected losses is roughly twice as strong as the feeling from unexpected gains (Kahneman & Tversky, 1979). This is called loss aversion. You can also think of it as being cautious of avoiding loss. For example, suppose you are offered the following bet:

I’ll flip a coin, and if it’s heads, I’ll give you $10. If it’s tails, you give me $10.

Would you take this bet? Why or why not? Many participants refused until they were offered double the amount or more. That is, they would accept the bet if on heads they won $20 and on tails they lost $10 (see Veritasium, 2015). People avoided loss, even when the expected value of the bet was in their favor.

The Role of Expectations

Psychologists have studied how expectations play a role in your reaction to loss. It’s harder to accept an unexpected loss than an expected one. The role of expectations was demonstrated by O.L. Tinklepaugh (as explained in Cheney & Seyfarth, 2007).

In his experiment, a monkey watched as a piece of lettuce or banana was placed under one of two cups. The monkey was then removed from the room for several minutes. After returning to the room, the monkey was allowed to approach the cups. Every monkey that participated in the experiment immediate chose the cup hiding food but showed more enthusiasm if the cup revealed a banana.  

When lettuce was placed under the cup, Tinklepaugh reported:

Subject rushes to proper cup and picks it up. Seizes lettuce. Rushes away with lettuce in mouth, paying no attention to other cup or to setting. Time, 3–4 seconds.

Here is the reaction when the monkey saw the banana hidden under the cup but Tinklepaugh replaced the banana while the monkey was out of the room:

Subject rushes to proper cup and picks it up. Extends hand toward lettuce. Stops. Looks around on floor. Looks in, under, around cup. Glances at other cup. Looks back at screen. Looks under and around self. Looks and shrieks at any observer present. Walks away, leaving lettuce untouched on floor. Time, 10–33 seconds.

Monkeys create expectations just as we do. When they received the expected lettuce, they quickly accepted it with seeming contentment. However, when the monkeys expected a banana, a much sweeter treat, and instead they received the lettuce, their discontentment was almost palatable. 

You have likely noticed how expectations play a role in your life. How do you feel when you receive your own lettuce, perhaps a monthly $40 internet bill?  Now imagine you found a coupon for one free month of internet (your banana) and enthusiastically call your provider, just to find out the coupon doesn’t work for your household? Does paying the $40 bill feel different this month? I’m assuming the unmet expectation, free internet for a month, made paying the bill this month even more unpleasant.

 My Experience with Loss

I recently had my own taunting with bananas and instead was handed lettuce.

I made a mistake with my health insurance during my son’s birth. When I first learned his bill would be $2,500 more than we had planned, I was devastated. I learned I could go through an appeal process, which I started eagerly since the simple date error that I made seemed like an easy fix. After five months of paperwork, long phone calls, and faxed letters, I finally learned that my appeal had been accepted. What a relief! I felt a weight off my shoulders. However, I distinctly remember that the sick, pit-in-my-stomach feeling that accompanied the $2,500 bill was more intense than the feeling of relief the approved appeal brought; the imbalance of gains and losses at work. 

The story didn’t end there. I recently received a letter stating that the final decision concerning the appeal had been made and couldn’t be undone. In calling to get the bill taken care of by the insurance company, I learned that the actions I had requested were not the ones made. Somewhere in the five months of back and forth, they misunderstood why I was appealing and changed dates that were irrelevant to my problem. To make matters worse, this final change would cost me even more money in premiums. My long-awaited banana, the approved appeal, had been switched for lettuce, a more expensive bill. Rotten. Moldy. Lettuce. 

When I got off the phone after learning that all my efforts had been for nothing and had actually made things worse, my emotions took over. I sat on the porch and wept, angry at what I had done—angry at what my insurance company had done.

Funny enough, it wasn’t about money. Thankfully we had $2,500 to lose. It makes the second car farther away, but in the long run of my life, it really means nothing. Yet there I was, weeping on the porch, feeling like Sisyphus, the Greek god forced to push a boulder up a hill for the rest of eternity. The disappointment weighed heavy on my heart. Would I have felt this same intensity of emotion if I had won $2,500 instead of lost? Probably not. I know for a fact I would have felt fine if I’d been told the exact amount my son’s birth would cost from the beginning, rather than receiving this loss unexpectedly.

That’s why unexpected losses are so frustrating. They cut. They impact us more than is rational. So what happened next? Well, I let myself grieve over the money. I grieved over a step farther to finishing my basement for the kids. I grieved over my wasted back-and-forth effort on the phone and computer. I grieved over the incompetency of my insurance company. I crumbled in the arms of Forrest, my spouse, who held me tight and grieved with me.

And now it’s over. The bill is paid and all is well. The bitterness is dissipating. The best way to counteract the loss I felt was to feel it completely and immerse myself in my blessings, to connect with the man I love. And you know what? It worked.

Here are three lessons in loss to keep in mind the next time something similar happens to you:

  1. Because of the asymmetry between losses and gains, it’s less painful to experience one big loss rather than several smaller losses. For example, it may be better for your mental health to pay off that new couch in one payment if possible, rather than make many small payments. The opposite is true of gains. We find more joy in several small gains than one large gain. For example, your kids may appreciate receiving the 12 days of Christmas more than one large celebration on Christmas Day.
  2. When you experience a loss, allow yourself to be sad, disappointed, or upset. It will help to voice your emotions to a close and empathetic friend or to write your experience down (see Brown, 2015). Immediately trying to change or deny your emotions often makes things worse. It’s ok to experience negative emotions. However, let me include a couple of caveats. This does not mean punching a wall, kicking the dog, or screaming at the kids. These actions may immediately release some frustration but is unproductive in the long-run. Secondly, if you find yourself ruminating and experiencing the same frustrations each time you think about the loss, it may be helpful to talk to a trusted counselor who can help you break this pattern of thinking. Lastly, not all losses are equal. I understand that losing $2,500 is not the same as losing a career, a home, a spouse, or a child. Some losses are unspeakably painful and fall outside the scope of this post.
  3. Practice gratitude. It is easy to get stuck comparing our misfortunes to others who seem to have it all. You may quickly notice ways in which your life is unfair or where you often get the short end of the stick. Simply practicing gratitude can help change your brain from automatically attending to negative information and notice more of the positive. This might include writing in a gratitude journal, writing thank you notes, or making a conscious effort to reflect more on what you have than what you lack.  Keep in mind, the benefits of gratitude are more effective when you express your gratitude for another person to that person (Katrika, Oriza, & Takwin, 2018).

The Takeaway

Sometimes expectations aren’t met, and we’re tempted to ruminate on our misfortune by rethinking and rehashing the injustice of it all. But to what avail? We may also be tempted to slip into foreboding joy when things are good (Brown, 2015). That is, if we just expect things to always go badly we can’t get hurt, right? If we never expect the bananas, lettuce won’t seem so bad. All this attitude does is stunt your emotional experiences. I think the takeaway is, let yourself fully experience joy when great things happen.  Losses and gains are experienced at different intensities, but they don’t have to be.  Life will always have lettuce, but thankfully, now and then we get bananas.

References

Brown, B. (2015). Daring greatly: How the courage to be vulnerable transforms the way we live, love, parent, and lead. London: Penguin Life.

Cheney, D. L., & Seyfarth, R. M. (2014). Baboon Metaphysics the Evolution of a Social Mind. Chicago: University of Chicago Press.

Kahneman, D., & Tversky, A. (1979). Prospect theory: An analysis of decision under risk. Econometrica: Journal of the Econometric Society, 47, 263-291. 

Kartika, A., Oriza, I. D., & Takwin, B. (2018). Better now than later: The effect of delayed feedback from the receiver of a thank-you letter on the sender’s happiness. In A. A. Ariyanto, H. Muluk, P. Newcombe, F. P. Piercy, E. K. Poerwandari, S. R. Suradijono, … S. R. Suradijono (Eds.) , Diversity in unity: Perspectives from psychology and behavioral sciences (pp. 473-480). New York, NY, US: Routledge/Taylor & Francis Group.

Veritasium. (2015, January 05). Would You Take This Bet? Retrieved April 09, 2018, from https://www.youtube.com/watch?v=vBX-KulgJ1o

Veronika Tait is the proud mother of two little ones. She earned her PhD in Social Psychology at Brigham Young University. When she’s not singing Broadway show tunes in her shower, she’s reading parenting books, teaching psychology courses, or starting political fires on Facebook.

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